SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestiecloset.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is made of a rather thin fabric, it does not have a Mexican medium lining right now and the price was good for me, I bought it on sale and it did please me, it arrived in 11 days in New Lion
All ok,like advertising,the size is good,you can feel an smell,but in time i think will be ok.For the money is OK.Thanks.
Everything OK well the timing well the fabric, dresses well is very satisfied, store recommended..
Looks like in the photo, has no lining and is thin
Fast delivery. I arrived well. Very nice fits well I ordered S Medo 1.58mts and weight 48 kg
Nice jacket, thin but feel good for the price you have, satisfied with the purchase️.
I arrive early, super pretty. It's the second I buy and everything super well
Super beautiful, the color as the photography is, I love it, Thank you
They almost do not cover the cold because they are thin but I recommend them for value for money
It is very beautiful, if the model matches the images, the color if it gives the images, it is very thin but if it covers the cold, the size corresponds very well, I really liked it even if it's so thin, the truth is if I would buy one more, Even if it's just to show it off from time to time because I don't know how long it lasts because of the thin, but for the price it's fine and I don't know how I'm going to wash itIt took very little time to arrive and I really liked that♥️
The color is such which the photo, very nice. Light jacket, does not weigh and fulfills its basic function. It is not suitable for the cold but it is suitable for the Heat.
Arrived quickly. like it, but the smell is strong, I hope it is fathering.
Totally pleased with the purchase, very beautiful garment despite its simple design has the finishes, very soft and pleasant material to the touch and very high quality seams. I stay perfect in the length of the sleeves, although I usually fight a little because I have somewhat long arms... it was perfect! My body weight is 73k and size XXL was good enough. The shipment took 35 days to reach me but it was worth the wait. Super reliable and recommended store to make purchases by sending you just what they offer and with a lot, a lot of quality. Would buy again.
It is a jacket for spring autumn is thin not bad I asked for a size more than normal why I am wide shoulder
The fabric is pretty a little thin but according to the price it is accessible. I recommend it looks pretty
It is very well finished, arrived very quickly in fact before time, it is small but corresponds to the measurement table, it is a very good choice for the price, I bought 3 pieces and it was worth it
I'm perfect. I'm big bust and if it closed, I still don't prove how tough it is, the package that came to me was more orders but they were open when I opened it my packages were broken and that's the only thing I don't like, I don't know if I got more things together since I buy a lot, I keep waiting for more things that I buy, more than 30 items, I hope they all reach me and I don't have to report since it is the first time that it happens to me, I had never had a problem with parcels
Excellent quality, I will order again, only other color. thank you, I am very satisfied.
Size S is something big and not short. So I would like your return and refund.