SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestiecloset.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it. It has hair on the inside all over the jacket
They are what follow beautiful
The coat is beautiful as described. I recommend buying an extra size for the one you usually wear. I bought an L and I usually carry an M. It turns out perfect. I sincerely expected it heavier judging from the photos, but for this price it is CMQ a beautiful coat
To finish off the jacket, even for-7/-10 it is not easy, ale spidnoshennya tsyni and yacochi vidmin. The morning on the hood piece, the ale of the leap bones, we can wear it. Edina Shcho did not zrosumil, she was used to sviy L-KHL rosmir 2 KHL, to the Bir buv rosmir 2 KHL, to the inner city of the city, and on the hood of the nilipka L
Really lovely winter jacket and well made. Soft inner lining. I love it!
Arrived in 7 days, very pretty coat, against cold and rain
I loved it. Is identical to the image, the color and the correct size. Super soft and warm, I recommend it.
They sent me the measure badly I asked for it XL and in the label outside if I said XL but in the one with the jacket is xs it was not very small it is beautiful but it was not very much for the store for not sending the one that was not
I loved the exelent article
The jacket is beautiful, the material is good, but I am hugeI will have to sell it
It is thick and warm I ordered size XL and I am size S, I fit well or maybe a L would have been better, the only but it is the material from outside seems like plastic type-or breaks winds but in general I think it is very good for the price and if it is warm
This nice and warm. Just what he wanted. Arrived after the specified time.
Good quality
It is as warm as possible, it is already hot to cut it in the world, but in the small plus you will be wet.
Excellent quality right to very warm size... Arrived super fast and in good condition
I loved it fits the size very well, the fabric is a little rough on the outside but it is very warm on the inside and super soft the plush❤️ I loved the price-product relationship
It has good quality, lined with hair, it is very warm and the hair on the hat is also very fluffy and quite thick. I would like to order another one in pink, but I see that there is not in stok. I have ordered the size 3XL xq I like it to be wide track to put a sweater or sweatshirt underneath, but it would have been enough one size less. What I take long I give the shipment.
Very hot and light, I have size 46 of pants and 44 of jacket and it is wide and comfortable I bought XXXL.
Very good quality jacket for the price colors as in the photo I recommend the store
On our size S I took m but the sleeves are a little short and the fur is a little, and in general for this money is a good jacket. Good
Is okay
A sensational jacket!!! Before I bought myself and now my daughter, because she is very warm and she looks cool. The only slight minus is that it is not waterproof and the sleeves are cuff so it blows a bit on the wrists but it doesn't bother me, just wear gloves. The fur on the hood is soft and fluffy, and the teddy bear center is very delicate and mega-combs. The lock comes off very easily and seems permanent. The whole jacket looks exactly like the pictures. I would like to buy it in all colors:-D highly recommend to everyone!!!
Fits pretty good! Received the correct size for this one. Thank you
Very nice and warm, I recommend it...
Very nice jacket conforms to the elegant descriptions and sport at the same time. I'm very happy