SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestiecloset.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived ahead of schedule and in excellent condition
Looks just like the photo, good quality high platform and arrived early
The product really came as it looked, I liked it very much, it reached my hand very quickly I loved it
Amazing!!! First of all, look like the picture! And the store was so nice. I asked him to change the color after I made the order and he responded very fast and I’ve got what I wanted
It didn't take long to come, it is very beautiful and comfortable, I really liked it, If you are buying I recommend ordering a number higher than your I Shim 38 and ordered the 40 and gave it right.
Received my sneakers today, no complaints, everything is on% As it should. The smell of chemistry is not strong. I think it will disappear. Let's see how it will be when walking and how long they will last
Very beautiful and comfortable
Same as the photo, the order takes much longer than estimated
fits perfectly, looks like picture. haven’t worn it out anywhere yet so i don’t know how long it will last. it came with a very bad, sour smell. the packaging was kinda janky, but it didn’t come damaged.
I am super satisfied, in reality I am in love with tennis, very beautiful, full of detail and with a great finish, size 38 I bought 40 and it was right that I bought 2 numbers more, if I had asked 39 it would be tight, He has like a round in the front and on the side that you can see the color of the sock or, in other words, has a good air flow in the shoe, I live in Maranhão I placed the order on the 12/11 and it arrived on the 13/12, it arrived very well packed. I tried to take great photos for you to see the perfection of tennis, buy without fear.
Perfect! Arrived before the scheduled deadline! Ask for a larger number!
I love this one and it was so good
Excellent Product, greetings
And beautiful the shape and small
People I loved this sneakers, it is beautiful very good finish and super affordable price, I should only have bought a less Shin number 36 should have taken the 38 more I was scared and got 39 and ended up getting a little big more than to use, and outside that it arrived super fast
Perfect!! More beautiful than in the photo, and it's not that high, I really liked it! I just thought it comes off the foot a little bit when you walk, but I think I was without a sock.
And beautiful oooooo, very well done, everything quiet, people and you are perfect buy without fear, comfortable, I only bought big but it is good to use good ameiiiii, use 36br was to buy the 38
Aaahhh loved this sneaker from the time I saw the announcement! It is really beautiful and super comfortable! Buy a larger number as a precaution, for me it was right and I use 37 in Brazil.
Liked it.