SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestiecloset.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look very good are comfortable and good quality, exact number, I recommend the store, very fast delivery☺️
Verify the shoe size to make sure it’s correct for you!I take a size 41-but ordered a size 40!
Excellent delivery thank you
Excellent Product, same as the description, very comfortable, I recommend the product and the store, arrive fast
They are super light very soft satisfied with the purchase I recommend the store
Easy. Very comfortable. beautiful looks.
Love them. They are so light and comfortable. The first ones I ordered were white and now I got these as well
Perfect quality and finish. Very flexible and comfortable. Soft insoles.
Very cute, such as the image, I loved it, the material is somewhat delicate
Excellent product, very comfortable, I stayed with a pair of each color, too bad there is no navy blue, arrived in less time to the set, thanks
Very cute and good quality the only bad thing was the delivery 11 days after the delivery date
Next to the very comfortable measure I recommend them are wemosos
Arrived before the date, I have already bought before, they are very comfortable, thanks to the store recommended to the 100
Beautiful I arrived soon quality WAY perfect number I recommend them
To perfection as promoted and arrived before date I recommend supplier
Arrived on time they are very comfortable hopefully my sisters like it for me they are very good.
Just what is described, they are very soft and super comfortable. Very fast delivery. Thanks to the supplier. I will buy again, they are beautiful
I expected another quality... Is very thin above, below thick sole. Doesn't smell. The image corresponds to the photo. But the foot is not very caught in the shoe, it is a little loose. To walk is not, but it is to walk smoothly. Beautiful dress
Very low the quality of this footwear ,,,, can you imagine made in quality?. I wouldn't buy it again!!!!
Super comfortable shoes, impeccable size according to the size guide (for a foot cm I took 43). Fast delivery.
They are very comfortable, somewhat thin fabric, we will see how it is
The shoes turned out to be a great and pleasant surprise, they are very beautiful and very comfortable, without a doubt there is a desire to buy more pairs and in each of their colors.
Shoes, of course, not leather, but very soft, lightweight and comfortable.
Super light and vincki
Very comfortable. May be buying others in another color. I recommend them. Many thanks to the store!!